Customer Relations Executive
My client are a new and forward thinking banking organisation with a refreshing outlook on the industry. They are keen to recruit a Customer Relations Executive to help ensure customer satisfaction and maintain working relationships. The main objective of this role will be the effective handling of customer complaints and the careful management of any customer experience issues. You will be expected to communicate any points raised to the relevant department and help to identify trends and potential training needs across the business. You will be responsible for the production of detailed Read more […]
Contact Centre Representative
We are recruiting for an experienced and motivated contact centre representative for one of the UK’s largest private medical organisations. Our client has been helping patients for almost 40 years. A combination of expert surgeons, dedicated hospitals, comprehensive aftercare and caring committed staff makes them one of the most trusted private medical organisations. Their contact centre, based in Wythenshawe provides sales and customer service support for the organisation’s national customer database. Their knowledgeable and helpful contact centre staff act as the first point of contact Read more […]
Health Safety and Environmental Manager
My client are currently looking for a new Health and Safety Manager to join they successful organisation. The Health, Safety and Environmental (HSE) Manager, is responsible for managing, maintaining and improving safety in the workplace and is also responsible for ensuring that legislation is adhered to and complied with in order to manage the planning, implementing, monitoring and reviewing of the health, safety environmental and quality strategies. In addition, the HSE Manager is responsible for undertaking Audits with experience in implementing maintaining OSHAS 18001, ISO 14001 and ISO Read more […]
Staff Development Team Leader
Working for a social enterprise to manage a team of dedicated staffs that are at the end of the phone 24 hours a day. The service is undergoing fundamental change and to support this the client wishes to recruit a dynamic first-line manager with exceptional people skills to take the business to the next stage of delivery.The role is taking responsibility for effective delivery of customer facing operation and interface to other operational areas. To improve service delivery of telephone operators through performance management and a coaching approach. To make a contribution to the development Read more […]
IT Service Desk Analyst
Service Desk AnalystNottingham£10 Per hour A leading provider of IT communication services, our client is currently looking for a First Line Support to join their expanding team at their prestigious offices in Nottingham.You will be providing a variety of users with telephone helpdesk support dealing with a range of technical tasks for example resetting passwords using Active Directory or trouble shooting Microsoft software issues including Outlook. You will try to resolve queries at first contact, ensuring all calls are logged and tracked on the Remedy Call Management system. Where you Read more […]
Head of Employee Support
Our client, a leading Umbrella Consultancy based in Central London, are looking to recruit an experienced Customer Services candidate to join their Employee Support team.Based in the City, our client offer professional payment solutions to temporary workers all over the UK, and have a 30 FTE contact Centre in London. Fielding calls covering payments and complaints, the contact centre is extremely busy and each individual Agent can expect to handle in excess of 50 inbound calls every single day. Due to a candidate moving on from the company after 9 years, they are now looking for a senior Read more […]
Resource Planning Analyst
We are recruiting for a contact centre in Newcastle for a Resource Planning Analyst to join them on a permanent basis.The main purpose of the role is to create and develop accurate workload volume forecasts and FTE requirements for all departments, working with key stakeholders to ensure all known activities are factored in and to ensure efficient planning of resource to deliver all service level targets.The main duties will involvePropose new and creative approaches to Forecasting and Scheduling processes using WFM technologyEnsure the WFM software is maintained and the data is kept up to Read more […]
Customer Service Administrators
Talk to a consultant Talk to Donna Doy, the specialist consultant managing this position, located in Northampton Contact consultant ttelephone:01604 621733 ffax:020 7510 5137 Suite C, 3rd Floor, Charles House, 61-69 Derngate, Northampton, Northamptonshire, United Kingdom, NN1 1UE Read more […]
Asset Administration and Software Asset Management Role
Asset Administration and Software Asset Management Role Location; Milton Keynes £8.50 Per hour (Basic Rate)Asset Administration – Software Licence Approvals The Software Licence Approvals role within IT Asset Management involves the approval of all desktop software requests made by users within their expanding team at their prestigious offices in Milton Keynes The Software Asset Administrator is responsible for ensuring that software deployed in the desktop environment is compliant according to the terms and conditions of the software licence agreements. The role involves auditing users Read more […]
Customer services – Evening Shift 3pm
Our client based in Manchester City Centre are looking for long term temporary colleagues to join their customer service/ telephony team to start 25th November 2013. The role will be both inbound and outbound calls to customers to validate account transactions and protect and eliminate fraud. The opportunity is offering competitive pay of £8.13per hour and shift allowance worth £1,076.40 per annum which is paid in weekly instalments of £20.70. Shift patterns are fixed at Tuesday – Saturday, 3pm – 11pm. We have interview slots available TUESDAY 5TH NOVEMBERWEDNESDAY 6TH NOVEMBER Successful Read more […]