Archive for the ‘General’ Category
Personal Injury Claims Handler
Personal Injury Claims HandlerBromley, Kent £20-£26KWorking hours are Monday – Friday 9am – 5pmWould you enjoy working amongst a team of vibrant and committed people who are committed to helping customer with their insurance claims? You will need to have excellent negotiating, interpersonal and communication skills. Full training will be given, however experience in a motor/RTA claims environment is essential.Key Duties • Day 1 triage of claims to establish capture opportunities, considering the best economic settlement • Identify and manage potential fraudulent claims • Investigate, Read more […]
Italian speaking Call centre representative
Italian Speaking Call centre representative 1 year – ongoing position £11.43 Per Hour (Full time)A global electronics company in Hook are looking for a experienced call centre representative. The company manufactures electronics on a international scale and provides a lively multi-cultural environment. The main focus of call centre representative is to expand revenue through the continued delivery of high-level customer service to a base of prestigious customers. Current system changes within the business means that the call centre representative will be working in a environment requiring Read more […]
Part-time Customer Support Advisor
This well-known facility company has a new job for a Customer Support Advisor near Camberley within their Customer Services team. This is a part-time opportunity, working 20 hours a week over 5 days. Responsibilities include dealing with inbound calls, hit KPIs, promote the company brand, provide an excellent customer service, and matching customer needs to the services that company provides. You will be used to working to sales targets and have a passion for delivering fantastic Customer Service. Ideally you will have an office, retail or sales background and you will be an enthusiastic and Read more […]
Senior Banking Agent
Senior Agent- Warrington- £13.50 per hour – Contract from April- Dec 15I am currently recruiting for several Senior Banking Agents for a large multinational Banking group. Located on the outskirts of Warrington, this post is looking to start around the end of April. You must have previous experience in the Banking/ Financial Services industry experience within a Complaint or Customer Service role. Applicants must be able to follow detailed process maps with a high degree of accuracy and efficiency.Candidates must be able to work independently and within a team and must have a flexible attitude Read more […]
Corporate Pensions Consultant
My client, a leading financial organisation, is looking for a pensions consultant to join their Edinburgh based team on a permanent basis. You will be part of a growing team managing a portfolio of corporate accounts, answering enquiries around current pension products and managing the relationships to ensure growth.You will be a good communicator with an exceptional knowledge of Corporate Pensions and Auto Enrolment. You will be qualified (or working towards) Level 4 Diploma and have a very customer focused approach to your work ethic. Strong relationship management skills are required to Read more […]
Inbound Customer Service/Sales Supervisor
Our client, a subsidiary of the leading supplier of construction materials in the UK, are looking to recruit an experienced customer service professional to join their team. Based in London, our client are a market leader in what they do and are looking to fill this position ASAP.As the Supervisor of the Customer Service/Sales team of 2, you will be responsible for overseeing the quality of your team’s performance, conducting informal reviews and acting as the eyes and ears of them team. In addition to this, you will also be responsible for handling in excess of 50 daily inbound calls from Read more […]
Resource / Scheduling / Capacity Planner
My client is a well-known specialist accountancy organisation based in Warrington. An exciting opportunity has arisen for a Capacity Planner to join their team on a permanent basis. Working with the customer experience contact centre team this will role will involve several resource planning duties such as forecasting, scheduling and real time monitoring of calls, emails and work-queues. You will be responsible for producing reports and provide management information on the entire customer facing operational areas. Using your findings you will be required to investigate causes, highlight trends Read more […]
Complaints and freedom of information Officer
Complaints and Freedom of Information OfficerMy client has a very exciting opportunity for an experienced Complaints Officer to work in a fast paced and fulfilling environment. This East London local authority is renowned for providing excellent quality of work and customer service to all local residents.Job Role • Handle complaints effectively, efficiently and in accordance with the Council’s statutory obligations such as under the Health and Social Care (Community Health and Standards) Act 2003 (adult social care complaints) and the Children Act 1989 (children’s social care complaints).• Read more […]
Inbound Customer Retention
An exciting opportunity has arisen at a leading contact centre for a customer service based role in the South of Manchester. They are looking for individuals with excellent communication skills who also thrive being part of a team.This team is working on an inbound call basis, dealing largely with complaints and customers that are looking for other providers of this service. It is the Customer Service Agent’s role to explain why they should stay and to explain the benefits of remaining with them. Day to day tasks might include ensuring customers keep or renew their membership, updating their Read more […]
Customer Development Officer
CUSTOMER DEVELOPMENT SUPPORTSupporting raise awareness of development courses within education institutesCity Centre£9.00Our client is a public sector National Education Charity responsible for delivering middle leadership development for aspiring teachers looking to progress to year heads or higher. This is an organisation which is highly dependent on government funding so highly targeted on getting institutes signed up.Due to increase workload our client is looking for a Customer Development Officer to support with raising awareness of the courses within educational institutes. The role Read more […]