Premier Associate
My client are a highly respected banking organisation with a huge global presence. They are keen to add to the team with experienced Banking Advisors. They can offer excellent earning potential and career progression opportunities for the right people. In this role you will be dealing with incoming calls from premier (High Net Worth) banking customers, assisting with their enquiries and answering their questions. You must have an expert understanding of the products and services available to your customers and be capable of discussing these in depth. You must offer an excellent level of service Read more […]
Administrator
Immediately AvailableAdministratorTemporary£8 per hourAn opportunity has arisen for an experienced, Immediately Available Administrator to join a large healthcare organisation based in Oxford.This is a varied and interesting post where your main responsibility will be to provide accurate and timely admin support to the department and wider administration teams. Day to day duties will include inputting and updating patient details, booking, making and changing appointments, retrieving and filing patient notes and other ad hoc administration duties as required.The right candidate will be able Read more […]
Emergency/ Technical Helpdesk Advisor
A permanent opportunity has arisen for a helpdesk advisor to work in Leicestershire on a 3-day on/ 3-day off shift pattern for a company with an ever-growing market share. This job will require someone who has call centre experience, handling inbound emergency related calls, which require diagnosis and scheduling. This company have a fantastic relationship with Hays and requires us to help them find more enthusiastic, personable, friendly, hard working and accountable helpdesk/ customer service professionals. This role will require you to handle the initial call, diagnose and troubleshoot Read more […]
Telephone Business Advisor
Our client, one of the largest financial companies in Europe, is currently recruiting for Telephone business advisors to work in their offices based in Glasgow. You will be the first point of contact for internal customers calling with queries on the loan or mortgage process.Taking calls from internal customers, you’ll handle a huge variety of request and queries, always ensuring the customer receive the best possible advice and experience, when appropriate you will also offer customers products and services which are right for them.Customer service skills are vital in the role. For many of Read more […]
Call Handler
Talk to a consultant Talk to Donna Mander, the specialist consultant managing this position, located in Southampton Contact consultant ttelephone:02380636099 ffax:02380 638202 5-7 Brunswick Place,, Southampton, Hampshire, United Kingdom, SO15 2AN Read more […]
Customer Service
Talk to a consultant Talk to Natalie Wood, the specialist consultant managing this position, located in London Contact consultant ttelephone:020 3465 0016 ffax:020 3465 0003 5th Floor, 107 Cheapside, London, London, United Kingdom, EC2V 6DB
Operational Implementation & Channel Support Manager
One our clients based in Hampshire is currently recruiting for an Operational Implementation/ Channel Support Manager, to ensure the smooth delivery of a new programme, within the customer churn and retention project. The key focus of this role is to provide delivery implementation support across potential movers and retention functions (inbound and outbound) on activity undertaken in the churn programme. You will be able to ensure reactive and proactive test and learns plans are developed with agent engagement and insight, lead development of agent tools and support implementation of Read more […]
Complaint Handler
My client are a well known, global banking organisation. They are keen to add to their well established team in Edinburgh with an experienced Complaints Handler. My client pay particular attention to ensuring that their customers are treated well and that they are always satisfied with the service received. To push towards 100% satisfaction, my client are setting up a team of complaints handlers who can deal with varied issues ranging from simple service issues at branch level right through to problems with products offered. You will be dealing with customers over the phone and providing solutions Read more […]
Proactive Churn Manager
Our client based in Hampshire is currently looking to recruit a Proactive Churn Manager to work as part their customer churn project, for an initial 6 month contract, with the possibility of extension. The main objective of this project is to work across potential movers and controllable churn areas. Through the development of future offer toolkits, supporting development of the scheme, plans for potential discount packages. You will be motivated, organisation and flexible in your approach to changing work loads, to ensure the smooth delivery of the project. The successful candidate Read more […]
Customer Satisfaction Advisor
Talk to a consultant Talk to Ceri Roderick, the specialist consultant managing this position, located in Cardiff Contact consultant ttelephone:02920 233705 ffax:020 8525 3334 1st Floor, 5 Callaghan Square,, Cardiff, Glamorgan, United Kingdom, CF10 5BT Read more […]