Customer Experience Manager
Customer Experience Manager£35,000 – £40,000 + Car Allowance BenefitsRichmondMy global client based in Richmond are seeking a highly experienced and focused Customer Experience Manager to join their organisation based in Richmond. The Customer Experience Manager (CEM) will use experience, data and customer feedback to both monitor and improve the customer experience. Initially heading up the Customer Services Team the CEM, over time will also share responsibility for other aspects of the Customer Experience. The CEM will ensure that the customers’ viewpoint is taken into account when Read more […]
Customer Consultant
Customer ConsultantCabot Financial are a customer focussed Debt Purchaser and one of the Market Leaders in the UK. Ranked 95th in the Sunday Times Best Companies to work for in the UK 2013. They are currently going through huge expansion and are looking to increase their teams of Customer Consultants at their West Malling Office. Based in the relatively new village of Kings Hill, Cabot is based on a multi-purpose site of both residential and office/business space making it a great place to work. Working within a team of 12 on a collection floor of 150 people, you would be responsible for dealing Read more […]
CSR Manager
A fantastic opportunity for an experienced Claims, Service and Retention Manager to join a vibrant team in Slough on a permanent basis. This role sits as a part of the Senior Management Team and reports to the board of Directors and includes management of claims, service and retention functions including supervising a team of Customer Service and Retention Agents. Experience required includes leading and managing the delivery of outstanding service to customers with excellent people management skills and a strong knowledge and understanding of Financial Conduct Authority operational guidelines Read more […]
Internal Recruiter
Internal Recruiter – IpswichMy client provides Insurance products to customers across the UK. Based in Ipswich, they are committed to providing services of the very highest quality.I’m currently looking for a Resourcing Partner to join my client’s existing team. In this role, you’ll focus on volume recruitment. At the same time, you’ll also provide high quality resourcing expertise to specified business areas. You will build and implement resourcing plans, alongside the development of an effective talent pipeline.With a background in recruitment, and experience of resourcing, you will Read more […]
Call Agent/ Tele-Appiotner
Temporary – TwickenhamDue to business expansion, my private sector client based in Twickenham are seeking a highly professional candidate with excellent communication skills to join their small but established team of 5. This is a temporary position for minimum of 4-6 months, however there is opportunity for extension. The sole purpose of this role is to contact clients via telephone/ email in order to secure a face to face meeting with new and potential clients, allowing the Managing Director to perform presentations or give quotations for their services. The company have an existing database Read more […]
Resourcing Partner
Resourcing Partner – IpswichMy client provides Insurance products to customers across the UK. Based in Ipswich, they are committed to providing services of the very highest quality.I’m currently looking for a Resourcing Partner to join my client’s existing team. In this role, you’ll focus on volume recruitment. At the same time, you’ll also provide high quality resourcing expertise to specified business areas. You will build and implement resourcing plans, alongside the development of an effective talent pipeline.With a background in recruitment, and experience of resourcing, you will Read more […]
Membership Manager
Talk to a consultant Talk to Lindsay Bell, the specialist consultant managing this position, located in Newcastle Upon Tyne Contact consultant ttelephone:01642 217817 ffax:020 7068 5491 Kelburn House, 7-19 Mosley Street,, Newcastle Upon Tyne, Tyne and Wear, United Kingdom, NE1 1YE Read more […]
Installations and Maintenance Planner
A North Leicestershire-based client with a fantastic relationship with Hays is looking for a candidate who has a mix of customer service, administration and strong communication skills. 30% of this role is dealing with customers and the other 70% requires accurate administration and communication between clients and engineers. The overall purpose of this role is to oversee installations and maintenance programmes by liaising with other departments and providing sound administrative support. Your duties will include: keeping clients and customers up to date with engineering works, customer Read more […]
Customer Service Adviser (Maternity Contract)
Hays Office SupportHays are working with a client in the Horley/Smallfield area who are looking for an experienced customer service adviser to provide maternity cover. The successful candidate must be customer focused and have had experience in an office environment liaising with customers.Job Duties:Liaising with customers, suppliers and LogisticsCustomer Service throughout process of Order, liaising with logistics, through to despatch, delivery and installationOrder Processing through Excel and Bespoke SystemMaintaining trackers and Order SchedulesProducing internal and external reportsInvoicingAd-hoc Read more […]
Contact centre advisors
Our client is forever expanding due to the success of their business based in Gosport.They are now recruiting for a new project in the contact centre, you will make outbound hot calls to customers who are close to their renewal point and offing them a new service. Sales and Service go hand in hand and the current team are masters at the art of conversation and providing the best levels of service. Salary £12,000-£15,000 uncapped Commission, OTE OF £30K plus. Monthly incentives including: Bonuses (on top of commission), Lunch for the team, Football tickets even HolidaysFREE car parkingExtensive Read more […]