Archive for the ‘General’ Category
Complaints Supervisor
Customer Service Complaints SupervisorPotters Bar£28 – £35K Our client are a sought after insurance business are looking for an Complaints supervisor to join their busy complains team. They are looking for an experienced supervisor with a minimum of 2 years experience of working within complaints and supervising a team. The following duties for the role are as follows Ensuring all complaints are Investigated and resolved within regulatory proceduresTracking and ensuring all central complaints are recorded and kept updated for Audit Produce Complaints MI and Investigate trends and areas of Read more […]
Head of Contact Centre Operations
My Edinburgh based client are a new entrant to the retail banking market, with a fantastic reputation across the UK for their people and customer focused operations.This is a fantastic opportunity to build a new contact centre from scratch, using your operational and project background to design and build a fully functioning contact centre.A background in banking/ financial services or related industries would be ideal, as well as previous experience of setting up a large scale contact centre.This job offers the opportunity to be a pivotal/ visible figure in the area and a wealth of career Read more […]
Head of Customer Experience
My client is seeking an experienced head of housing maintenance to work alongside the head of customer service, as well as implement, strategic initiatives, translating them into achievable business plans.The role will be to take responsibility for the successful delivery of the customer service strategy for the Contact Centre within this multinational contractor based in West London. This will involve Building and maintaining relationships with internal and external customers to ensure an integrated approach to customer service delivery.You will also be tasked with developing and co-ordinating Read more […]
B2B Outbound Telesales Executive
Telesales Executive – Business Development£16,000 – £20,000 basic + bonuses (First year OTE Circa £25,000-£30,000)Leeds city centre based – Commutable from Sheffield, Manchester, Wakefield, Bradford, Huddersfield YorkHays are proud to be partnered with TES Foundation, part of the TSL Group that owns TES (formerly known as The Times Educational Supplement). Based from Leeds city centre they are looking to recruit dynamic, tenacious and driven Telesales Executive to join their Outbound Telesales team on a permanent basis.TES Foundation is an IT and Technology business providing a suite Read more […]
Credit Collections Agent
Our client has approach Hays with multiple job vacancies for Credit Control specialists due to company growth. This is an exciting opportunity to join this vibrant, fresh and fast paced environment. Our client is a market leader in the industry they operate and paying up to £17,000This company really value their staff and the environment is extremely supportive with 3 full weeks training on arrival to the company. Reporting to the head of collections you will ensure that long term outstanding debt and recent outstanding debt are collected in a professional manner and ensuring that this is Read more […]
Financial Claims advisor
Permanent financial claims advisor roles in Trafford Park. Our client is a leader in financial services with an excellent reputation and fantastic on site facilities. They are looking for customer focused, target driven individuals to help grow their team.They are offering a competitive salary for the right candidate. You must be able to work shift patterns from Monday to Saturday between 8am and 8pm (Friday and Saturdays 9am-2pm)As a financial claims advisor you will be dealing with mostly outbound calls to warm customers to talk them assist people in reclaiming any monies owed to them through Read more […]
Supervisor- Sales and Customer Service
If you thrive on the responsibility of day-to-day management of a team then this vacancy may be of interest to you. The purpose of this supervisor job is to provide management to a team of 10 employees, overseeing the KPIs relating to sales and customer service. You will be tasked with providing leadership as well as commercial savvy to this well-established company based in Coalville. The salary on offer is between £20k and £25k depending on experience, with a start date of August 2014. Ultimately, you will be responsible for guiding a sales team to ever improving standards and performances Read more […]
MONEY ADVICE CONSULTANT
MONEY ADVICE CONSULTANTPROVIDING MONEY ADVICE TO VULNERABLE CLIENTS IN A NON JUDGEMENTAL MANNER WITHIN A CONTACT CENTRE£19163INBOUND CUSTOMER SERVICECENTRAL BIRMINGHAM 35 HOURS A WEEK (SHIFT BETWEEN MONDAY TO FRIDAY 9AM – 9PM, SATURDAY 9.30AM TO 1PM)Our client is a high profile service responsible for advising vulnerable customers in financial difficulty having being established for over 25 years. This is an organisation that is nationally recognised for the service and advise they provide.Due to the nature of their work this is an organisation which ensures customer service excellence is Read more […]
Customer Service Advisor- Coalville
A phone-based customer service job has arisen in Coalville. The purpose of this job is to represent the company over the phone to ensure that clients have the best possible experience when dealing with the company. This is a permanent, full-time job paying £15k with an ideal start date of August 2014.You will be tasked with speaking to customers, processing customer orders, handling delivery issues across multiple sites, locating products for customers on the internal system and obtaining delivery dates.This vacancy is suited to a hard-working individual who enjoys customer service and takes Read more […]
Export Administrator
Potters Bar£20 – £24K Maternity Cover Our client a reputable manufacturing business based in Potters Bar are looking for an Export coordinator to join their team to cover maternity. The duties of the role are as follows Managing all export processes Developing new business into new businesses and territoriesProcessing Orders for Export Dealing with bills of Laden Preparing commercial invoices and shipping documents Scheduling collections and deliveries of export orders Liaising with logistic teamsThis role is a Maternity cover so requires someone with export experience as it is essential Read more […]