Archive for the ‘General’ Category
Resourcer/Administration
Our client, a leading Recruitment Agency that target the creative industries, are looking to recruit an experienced Resourcer to support their permanent recruitment team. Based in the West End of London, this is an exciting prospect for any interested candidate.A varied role, our client are looking for someone with previous experience in resourcing, whether it be for another recruitment firm or in an inhouse position. It is imperative that you are confident, enthusiastic and inspiring and have an articulate telephone manner that will best represent the company when speaking with potential Read more […]
Real Time Site Leader
Our client, a leading financial contact centre in Sunderland are looking to recruit a Real Time Site Leader to join there organisation.The role will involve managing a team of Real time analyst to maximise inbound and outbound performance.The main duties of the role are:Ensuring OFCOM/FCA ComplianceMonitor, analyse and report on performanceRoot cause analysisContinuous improvement of key contact centre strategiesManage intraday performance across inbound and outboundThe ideal candidate for this role needs to have:Experience in working in a fast paced environment Work Effectively with stakeholdersGood Read more […]
Contact Centre Director
Our client, a leading financial services organisation is seeking an experienced Contact Centre Director to join their team on a permanent basis. This is a new job role in which you will be responsible for the operational design and management of the contact centre, ensuring excellent customer service across the business in-line with the organisation’s key objectives.Working alongside the HR Business Partner, you will ensure consistent service levels are maintained, identifying service delivery improvements based on customer feedback, and support the business in delivering new products, changes Read more […]
OUTBOUND CUSTOMER SERVICE
OUTBOUND CUSTOMER SERVICEPROVIDING WORLD CLASS CUSTOMER SERVICE WHILST IDENTIFYING SALES OPPORTUNITIES£15,500North BirminghamMonday to Friday (9.30 – 6.30pm)Our client is responsible for providing various services in cases of bereavement. This involves the whole service to all arrangements both personal and professional. Due to the nature of their work their approach is one of professionalism by treating everyone with compassion, respect, openness and care.This is an organisation working with customers in times of vulnerability ensuring they are able to provide maximum support to make all Read more […]
Customer Service & Sales Consultant Doncaster
Inbound Customer Service Doncaster £14,515 + Excellent benefitsAs part of our call centre support team, you’ll be handling inbound service calls. We pride ourselves on giving our customers excellent service and our Customer Service Representatives have an integral role in helping to find the right insurance products to meet our customer’s individual needs.You will be given full product training to ensure you are not only a product expert, but have all the necessary skills to ensure you can exceed every customer’s expectations. Please call today on 0116 2615042 or if you know someone Read more […]
Outbound Contact Centre Advisor
I am currently recruiting for a well known company in North Shields.The role involves contacting potential and existing clients to promote the company and the services they offer. Key Duties of the role involve:Outbound calls to new and existing clients following up on leadsDealing with any queries from clientsWorking towards KPIsExplain benefits to clients on using the businessKeep clients updatedThe ideal candidate for this role must haveContact centre experienceExperience of working within claimsOutbound calling experienceExcellent written and verbal communication skillsIT LiterateInfluencing Read more […]
French and German speaking Administrator
French and German speaking AdministratorHatfeild £9 per hourA leading provider of IT communication services, our client is currently looking for a administrator to join their expanding team at their prestigious offices in Hatfeild.You will have a great understanding of the MS Office suite, with excellent attention to detail and confident data entry skills. You will be responsible for processing requests for information, advising and providing support to customers, as well as general administration tasks. You will be highly motivated and be able to prioritise own workload to ensure that deadlines Read more […]
Corporate Insurance
I am currently recruiting for a permanent full time Corporate Insurance – Customer Services Administrator to work in a prestigious organisation based in the centre of Cambridge.In order to be successful for this role, you will have 1 years + experience within a commercial general insurance organisation within either a broker or insurer environment.Salary: Negotiable – commensurate with skills and working hours.Key Skills:• Ideally with a minimum of 1 year commercial General Insurance experience within either a Broker or Insurer environment.• Excellent communication and organisational Read more […]
Part Time Team Manager 14/07
My client is a leading financial organisation looking for a number of part time team managers to drive and deliver exceptional complaint resolution performance, through powerful leadership and coaching, passionate customer service and the performance development of the team. Hours are from 17:30 to 22:30, Monday to Friday. The position involves:• Leading the Performance Development process to build, develop and motivate a high performing team;• Managing all people-related issues for your team relating to absence, poor performance, recruitment and reward;• Driving the quality of complaint Read more […]
Part Time PPI Complaint Handler
Talk to a consultant Talk to Lindsay Bell, the specialist consultant managing this position, located in Newcastle Upon Tyne Contact consultant ttelephone:01642 217817 ffax:020 7068 5491 Kelburn House, 7-19 Mosley Street,, Newcastle Upon Tyne, Tyne and Wear, United Kingdom, NE1 1YE Read more […]