Sales Account Manager
We are recruiting for a Sales Account Manager role for an expanding business based in Durham.The role will involve managing existing customer accounts, maintaining the client relationships and generating more sales out of the accounts. You will be required to deal with both inbound and outbound calls, and ensure any customer service queries are resolved quickly and effectively.Key Duties of the role involve: In constant contact with clients assigned to them, building a strong working relationship. Help develop and maintain our customer and prospective customer databaseOffering a high level Read more […]
Internal Sales Advisor
ResilientINTERNAL SALES ADVISORRugby£15,700 – £16,250Hays are representing a large organisation in Rugby who is looking for friendly, enthusiastic and confident individuals with previous experience within a customer service environment. You will be comfortable working in a KPI driven environment and thrive on exceeding targets. Responsibilities will include:* Dealing with inbound calls and converting the queries into sales.* Up-selling to customers. * Processing sales orders* Provide the customer with a comprehensive solution to their order through entering all orders before the permitted Read more […]
Customer Services Associate
Our client, a leading Retail Company based in Central London, are looking to recruit a Customer Services Associate to join their inbound telephone team.If successful, you will be responsible for acting as the first point of contact for customers, handling queries ranging from stock issues, order placements and general complaints. Handling in excess of 50 daily inbound calls, it is essential that you have previous telephony experience and a professional telephone manner. You will also be responsible for responding to emails received into the Customer Service Mailbox in a clear and precise manner.In Read more […]
Technical Operations Team Leader
A well established and rapidly growing Telecoms company in the Northwest has a new job for a Technically minded Team Leader looking to progress their career within a ever-changing and technically challenging marketplace.Responsible for a team of technical experts your role will be to ensure the consistent delivery of the company’s services to their customers in a manner that places the company in a strong competitive position. Such tasks will consist of validate, process and manage orders and fault management ensuring accurate and on time delivery of customers service and repairs. You will Read more […]
PPI Complaints Operations Manager
This is an excellent opportunity to perform the management of a team of Team Managers and Advisors in a PPI Complaints contact centre based in Milton Keynes. A professional with broad business experience in the financial sector including PPI, you will be responsible for ensuring that effective methods are implemented to minimise cost and improve efficiency whilst fully meeting and satisfying all relevant regulatory requirements.Applicants must have at least 3-5 years proven working experience at a senior level within PPI Complaints operational management, with a robust background within the Read more […]
French & Italian Language Speakers
Working for a leading outsourcing company in Liverpool city centre, to provide customer service to clients.The role is requiring candidates to:· To work as part of a team delivering a first class, professional telephone inbound and outbound service to support customers· Provide information on the brand and product line· Promote by consulting, gathering information and evaluating client needs · Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against· Understand business customer satisfaction Read more […]
Inbound customer service (nights)
Inbound customer service agents needed for night shifts in a temp to perm role based between Stockport and Cheadle. You will be working on a 4 day on 4 day off basis from 10:30pm to 9am.This job is to provide customer care and advice for an accident claim company. You will need to answer incoming calls and be the first point of contact for customers looking to claim. Therefore you will need to meet quality and productivity targets and develop relationships with clients and customers to provide an efficient service.DutiesTake calls from customers to accurately register new motor claimsRepresent Read more […]
Customer Service Operator
Our Client is seeking a Customer Service Operator to join their busy and customer focused team within the Mansfield area. The position will involve ordering equipment, managing emails, speaking to customer on the phone and processing data. The focus will be on providing outstanding customer service at all times.The successful candidate will be motivated and efficient within their work with an excellent telephone manner and a attention to detail. They will have a good working knowledge of MS Office packages and experience within a customer service/call centre environment. Please note, Read more […]
First Line Analyst (GSD) Level 3
First Line SupportBirmingham£10.00 Per hour basic A leading provider of IT communication services, our client is currently looking for a First Line Support to join their expanding team at their prestigious offices in Birmingham.You will be providing a variety of users with telephone helpdesk support dealing with a range of technical tasks for example resetting passwords using Active Directory or trouble shooting Microsoft software issues including Outlook. You will try to resolve queries at first contact, ensuring all calls are logged and tracked on the Remedy Call Management system. Where Read more […]
Hire Coordinator
Job Title: Hire CoordinatorLocation: SouthamptonSalary: £18,000 – £24,000Work: Permanent My client is currently looking for a permanent Hire coordinator to work in a small office based in Southampton. Depending on experience the salary will range from £18,000 – £24,000.Your main duties will be to develop and promote the Company’s hire business, by providing telesales, commercial and administrative support to the Hire Centre, to achieve order levels at agreed margins.1. Carry out structured business development, including “Business to Business calls” within the area designated, in order Read more […]