Collections Team Leader
Hours: 9-5.30pmLocation: StockportDriver: PreferredOpportunity to work for one of the UK’s leading motor claims handling providers who hold more than a decade’s experience in the motor claims market. Consequently, the reputation for reliability and exceeding the expectations of both the customers who use their service has continued to grow from strength to strength.The successful candidate would be expected to achieve maximum recovery in the quickest amount of time, minimise losses and maximise recovery through late payment penalties. Alongside providing professional, technical operational Read more […]
Single Point of Access Co-ordinator
Our client, a provider of leading healthcare technology, is currently looking to fill a job in their company for a Single Point of Access Coordinator. They ideal candidate will be an experienced call handler who is able to work 24/7 shift patterns with the ability to work under pressure pro-actively both as a team and standing alone.Essential RequirementsExperience of leading and managing a team Evidence of working with software applications Experience of call handling and working extensively over the phone and remotely Experience of working in a fast moving 24/7 environment Experience in Read more […]
Call Quality Assurance Analyst
A successful telecommunications business in the Burnley area has approached Hays Office Support seeing a Call Quality Assurance Analyst to join their well established business. Within this department customer service representatives will be handling calls relating to new customer signups, billing queries, account product queries, complaints, technical support and general enquiries. The call centre quality assurance teams are responsible for setting quality standards for incoming and outgoing calls. In the majority of cases, these purely apply to the customer service representatives and not Read more […]
Customer Service Director
I have been exclusively retained by a leading Company in Derry who provide support to The Financial Services Industry. They are looking to recruit a Customer Service Director, this is a key operational leadership role responsible for the oversight of client service and the strategic development of operational requirements to deliver key service outcomes for their clients. Salary expectations £60k – £80k Basic + Bonus + Pension· Directly accountable for client service and portfolio management of up to 6 clients or equivalent monthly income of £500k · Accountable for the management of Read more […]
Customer Service / Call Centre Operator
Our client based in Chelmsford require a temporary Customer Service / Call Centre representative to work Monday – Friday between 10.00am – 4.00pm. This is not a sales role.This temporary job will involve taking telephone calls from members of the public, GP’s and other NHS professionals to arrange free transport for patients. You will be working to a set criteria of qualifying questions to establish if they are entitled to free transport and then to arrange the correct vehicle for pick up. As this is 100% telephone based you must have a confident telephone manner, be polite and ask the questions Read more […]
Call Centre Operative
Contact Centre OperativeWorking within the public sector, in the contact centre team who conduct a number of support functions for customers. The position is responsible for performing day-to-day activities to ensure that this quality service is given to meet the requirements of the clients. Establishing work practices conforming to the company’s procedures Taking calls offering customers advice Documenting calls Undertake aspects of administration, this involves the use of internal it systems. Successful candidates must have excellent communication skills and the ability to adapt conversation Read more […]
NVQ Assessor
Our client, a large training provider, is looking to expand their team immediately. We are looking for an enthusiastic and passionate NVQ Assessor within the Contact Centre / Call Centre provision. This position is to start with immediate effect and will be on an ongoing temporary basis. This is an excellent opportunity for someone to join a leading , reputable organisation and contribute to their success.You will work as an onsite Assessor in Bolton and will support a caseload of learners through their qualification. You will be responsible for training, assessment and timely completion Read more […]
Customer Service Implementation Manager
GLOBAL OPERATIONS IMPLEMENTATION MANAGER£35,000A large Manufacturing company who are not only a market leader but have an excellent reputation all over the world. With dedicated customer service centres all over the world we are looking for someone to deliver improvements in these centres and ensure all centres mirror each other and are at the same standard. Duties include: – Assist on operational design of market IT requirements – Works with our support teams including Technology, Training, Human Resources, Quality Assurance, Facilities, Operations, Legal, Client Services and Finance Read more […]
Senior Service Desk Technician
2 months ContractOur Client, a leading Insurance provider, is currently recruiting for Senior Service Desk Technician to be based in Chelmsford.The Service Desk Technician will be prepared to provide initial point of contact and support to internal customers, assisting them with hardware and software problems via phone, email or remote assistance. Also providing desk side support for on-site users and liaising with 3rd party support companies.You will provide 1st line technical support to maintain a high degree of customer service for all support queries. You will take ownership of user Incidents Read more […]
Telemarketing Executive
Length: 6month rolling contract.Hours: 9-5 (1hour lunch)Starting: ASAP (08/07/13)Opportunity to join the leading company in the provision of credit management solutions, a specialised field but one that is critical for the well-being of UK businesses. They secures trade by providing cover against bad debt should a customer become insolvent or default on payment. Their other services include credit opinions and UK and international commercial debt collections. The company has been in business since 1918 and is part of the global leader in credit insurance with presence in over 50 countries Read more […]