Associate Recruitment Consultant
Aspiring Recruiting ExpertTransform Lives BusinessesAt Hays we believe that the right job can transform a person’s life. And the right person cantransform a business. This is the magic of recruiting, and it’s what we do every day.Join us, the world’s leading recruiting experts in qualified, professional and skilled work.Be part of the trusted consultancy that achieves a lasting impact by understanding ourcustomers and providing deep expertise across a wide spectrum of industries and sectors.We believe it is vital to look beyond skills and experience to find the right cultural fit.We Read more […]
Customer Contact Centre Agent
Job Title: Contact Centre Operator Goals/Mission: The successful candidate will be working with our friendly team of Operators who are responsible for managing faults from various contracts through to resolution; contracts include those of Traffic Solutions along with other Siemens business units. In this role you will be accountable for coordinator the workload of the Siemens service engineers for maintenance and repair responses across the UK. This role is responsible for planning and scheduling this work and liaising with the other Contact Centre Operators and Third PartiesTasks: We are Read more […]
Customer service- Newport
We currently have a number of new and exciting opportunities that have become available for a well-known banking corporation in Newport. Working within our customer service team you will benefit from working in a corporate branch environment, substantial training and be provided with career development with ongoing support from your Managers.Ideally, you’ll have prior Customer Service experience combined with an interest in the business and understanding of the variety of products we offer. You’ll be an effective relationship builder with the ability to work effectively towards targets. Read more […]
ALL MS First Line Analyst Part time
First Line Support Part Time Milton Keynes£9.00 Per hour basic A leading provider of IT communication services, our client is currently looking for a First Line Support to join their expanding team at their prestigious offices in Milton Keynes.You will be providing a variety of users with telephone helpdesk support dealing with a range of technical tasks for example resetting passwords using Active Directory or trouble shooting Microsoft software issues including Outlook. You will try to resolve queries at first contact, ensuring all calls are logged and tracked on the Remedy Call Management Read more […]
Customer Retentions
This major Hays client requests our services again due to their continuous growth and our previous successful work together. The vacancy is a phone-based outbound customer service job, based in Leicester, which requires a customer retentions agent to retain current service users in order to maintain a loyal client-base and continue this company’s successful story.You notice that a client (domestic or commercial) has a contract with this company that is about to expire. It is up to you to entice, negotiate, persuade and charm the service user to continue their business with this company. Read more […]
Telephone Agent
An international market leader in retail banking is looking to expand their busy team in Stockton-On-Tees. Due to significant growth they are currently looking to fill multiple positions. The hours of work are Monday to Friday 12pm – 8pm. In this job you will act as a representative of the company processing requests, helping with enquiries and advising customers to make informed decisions. Working within the complaints team you will be making outbound calls to customers, following up customer service enquires. You will be responsible for taking appropriate action for customers and resolving Read more […]
Call Centre Manager
Our client is one of their industry leaders and is constantly developing new products partnerships and this has resulted in winning awards for innovation and customer service. In such a dynamic environment, only world class leaders and managers make the grade but they are rewarded, encouraged and valued.As the contact centre continues to expand as a result of shrewd business planning and more and more customers turning to this company for the supply of their services, we need to recruit a customer services manager to be part of the senior management team. Our ideal applicant will have experience Read more […]
Resource Planning Analyst/ Manager
My client is one of the fastest growing companies in its sector and is winning awards and new customers at an impressive rate, making them the one to watch and to try to copy!As they expand their sales and service operations, the time is right to add a key position in to the call centre support network. The analyst will be responsible for data analysis, forecasting and reporting to ensure that the call centre runs productively and efficiently.Experience in a role of this kind is essential as we don’t have time for someone to grow into the role. You must be able to demonstrate experience Read more […]
Senior Project Manager
Senior Project Manager – Contact Centre / Call Centre – ConsolidationA global entertainment organisation is currently recruiting for a senior project manager with experience of working on international contact centre consolidation projects.The aim of the project is to consolidate the European contact centres of the organisation, to ultimately provide a more consistent global service to their customers. Working in conjunction with a consultancy, the project manager will be tasked with delivering process maps and blueprints for the new contact centre arrangements.This role is extremely delivery Read more […]
Telemarketer
This large charity based on the outskirts of Reading is looking for Corporate Telefundraisers to be part of a new team. This role involves speaking to new and existing clients and gaining commitment from them to be part of the various campaigns and raffles that will be taking place. This is a telephone-based position speaking to some large, corporate organisations and therefore an excellent telephone manner is essential. Candidates will be required to account manage the clients they have successfully gained commitment from to ensure long lasting relationships are maintained. To be successful Read more […]