Archive for the ‘General’ Category
Customer Service and Sales Analyst
A growing company has created a new vacancy which will be as much personality driven as it is skills driven. I am looking for a likeable yet authoritative professional to work in a newly created job that combines customer service, sales, analysis and strategy. This is a permanent, full time, office-based job based in Leicestershire (LE67, near Coalville) and paying £30k to £35k depending on experience. The purpose of this diverse job is to establish customer satisfaction-related KPIs, ensure customer care, investigate new areas for business growth, tender opportunities and some budget responsibility.You Read more […]
Call Centre Reservationist
An exciting job opportunity has become available to join a London-based transport authority as a Call Centre Operator to work within their Reservationist team. This role is an ongoing temp role, based near Elephant and Castle, which has the opportunity to become permanent. The purpose of the role is to schedules requests for journeys from vulnerable passengers via telephone and other communications methods, and to assist with administrative tasks and office duties.Key Accountabilities:• Provide timely, accurate, and courteous customer assistance and information services to the passengers Read more […]
Customer Service- Work Scheduler
Do you have experience scheduling work for engineers and other members of staff? A growing company that is really increasing its reach across the UK is looking for an administrator and customer service professional who can schedule work for company operatives. This is a permanent, full time job, paying £16.5k and based in Leicester (LE2) The fundamental purpose of this customer service/ administration role is to schedule reactive works, monitor and diary manage the operatives (the staff who carry out the maintenance and repairs) to ensure all repairs are attended and completed within the Read more […]
PPI FOS Case Manager PT 01/06
I am currently recruiting for a major financial company who are looking to take on new dynamic case managers.The shifts are Mon-Fri 5pm-10pmThe main purpose of the role:To manage elements of the customer complaint journey, ensuring that we deliver excellent service to our customers, Regulators (Financial Ombudsman Service (FOS) and Financial Conduct Authority (FCA)) and stakeholders, ultimately enabling Barclays to restore trust with its Regulators and customers. Key performance indicators are to:• Contribution to team and centre performance over and above personal targets.• Feedback from Read more […]
German + 1 EU language customer admin
My client, a producer of internationally recognised brands, voted one of the best companies to work for in 2014 is looking for a customer administrator who speaks German plus English to a professional level for a 3 month temporary role with possibility for extension in their Camberley site. The main focus of the role will be to increase company revenue through the continued delivery of high customer service to both customer a client bases. Current trading conditions mean that the company is now able to bring the customer service level into the UK to create a more centralised team. The job Read more […]
Greek + 1 EU language Customer Administrator
My client, a producer of internationally recognised brands, voted one of the best companies to work for in 2014 is looking for a customer administrator who speaks both Greek, ! other EU language plus English to a professional level for a 6-9 month temporary role in their Camberley site. The main focus of the role will be to increase company revenue through the continued delivery of high customer service to both customer a client bases. Current trading conditions mean that the company is now able to bring the customer service level into the UK to create a more centralised team. The job will Read more […]
Russian& Ukrainian Customer administrator
My client, a producer of internationally recognised brands, voted one of the best companies to work for in 2014 is looking for a customer administrator who speaks both Russian, Ukrainian plus English to a professional level for a 6-9 month temporary role in their Camberley site. The main focus of the role will be to increase company revenue through the continued delivery of high customer service to both customer a client bases. Current trading conditions mean that the company is now able to bring the customer service level into the UK to create a more centralised team. The job will involve Read more […]
Senior Complaints Handler
My client, a leading retail bank, is currently seeking a senior Complaints Handler to join their Dunfermline based team on a permanent basis. This is an excellent opportunity for an experienced complaints handler to be involved within a growing team undergoing an exciting period of change and growth.The ideal candidate must demonstrate experience in resolving customer complaints, more specifically within an financial environment. You will be an strong communicator, both verbally and written, with the ability to work well under pressure.A customer focused approach to your work ethic is key Read more […]
Head of Client Relations
Hays Office Support are delight to present this fantastic job opportunity for our highly prestigious client. The job is Head of Client Relations, based in Liverpool City Centre and working for a Financial Services organisation.The role has been created to set up a contact centre to operate all client facing services and oversee the performance of team managers and customer service representatives. The role will involve developing and managing short and medium term strategies to deliver a high performing, quality service that ensures consumer outcomes are core to delivery against key performance Read more […]
Course Bookings Specialist
A national course provider is looking to add to their team of course sales executives after being taken over by a parent company. Job Purpose To work as part of a team to generate course bookings and to provide a first class quality customer service and achieve maximum course sales in line with company targets.Key Accountabilities· To work as part of a team to ensure that Course sales targets are met and that excellent customer service is achieved · To work with the Course Booking Coordinator to understand course content and how courses are to be delivered, targeted and populated · Participate Read more […]