PPI Complaint Handler 13/07
My client is a leading financial organisation based in TeessideThey are currently looking for dynamic customer service advisors to join their fast-paced team in StocktonThe main purpose of the position is:Deal with complaints as a result of PPI mis-selling taking into account any risks of the Bank’s reputation and ensure these are handled in accordance with the Financial Services Authority timescalesProvide excellent customer service on behalf of the BankUse initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the businessProvide high Read more […]
Client Relations Associate
*9 MONTH CONTRACT – HIGHLY LIKELY TO CONVERT INTO PERMANENT ROLE*Our client, a leading company who provide online presentations for financial institutions, are looking for an experienced candidate to join their small team – initially on a 9 month maternity cover contract, it is extremely likely that this role will be made permanent.Established close to 20 years ago, our client offer their B2B clients a range of services including online roadshows, data room services and secure document distribution systems. They pride themselves on offering a world-class customer service experience and currently Read more […]
Trainee Recruitment Consultant
Transform your career by joining Hays, the world’s leading recruiting experts, the UKs largest recruitment agency. 2015 promises to be a great year for us. Not only will we further dominate the UK recruitment industry, we are also looking to increase our head count by 20%.Our Coventry office is currently interviewing people for both trainee and experienced recruiter roles. The job of recruitment consultant is very sales focused; the role is very demanding and requires strong communication skills, commercial nous, superior time management and a desire to take market share.Being a 360’ recruitment Read more […]
Graduate Trainee Recruitment Consultant
Transform your career by joining Hays, the world’s leading recruiting experts, the UKs largest recruitment agency. 2015 promises to be a great year for us. Not only will we further dominate the UK recruitment industry, we are also looking to increase our head count by 20%.Our Coventry office is currently interviewing people for both trainee and experienced recruiter roles. The job of recruitment consultant is very sales focused; the role is very demanding and requires strong communication skills, commercial nous, superior time management and a desire to take market share.Being a 360’ recruitment Read more […]
Essential Banking Director
My financial services client is looking for a customer services guru to be an Essential Banking Director helping transform transactional banking into a customer centric centre of excellence. The role holder will be indirectly managing c.1200 staff to deliver a range of key performance indicators in line with existing strategy, alongside the transformation of the existing customer service capabilities.The mission is to transform a highly transactional culture into one delivering empathetic customer excellence. You will be relocating an off-shored service centre to the UK and building a fresh Read more […]
Head of Customer Care
My client, based in the heart of Bristol city centre is looking for a new head of customer care to join their rapidly growing organisation. Established in 2009 the client has rapidly grown to over 400,000 customers and is currently looking for passionate and experienced professional to join their rapidly growing organisation.The role that will be heading up a department of 250 members and the successful candidate will be responsible for pro actively delivering excellent customer care. This will involve developing and introducing strategy that delivers the highest standard of customer service Read more […]
Customer Care Operations Manager
My client, based in the heart of Bristol city centre is looking for a customer care operations manager to join their rapidly growing organisation. Established in 2009 the client has rapidly grown to over 400,000 customers and is currently looking for passionate and experienced professionals to join their rapidly growing organisation. Reporting into the head of customer care, the role will be focusing on delivering consistent performance through the clients customer facing process. You will be leading team leaders, driving continuous improvement and working with other functions in order to Read more […]
Assistant Credit Collections Manager
This assistant credit manager job is responsible for overseeing the daily workloads and work rates for 12 credit collectors in a profitable business. You will help and mentor the team, identifying and implementing relevant and appropriate training programmes to keep pace with changing business requirements. Maintaining optimum inbound and outbound call levels, and ensuring all staff are working at maximum efficiency, reporting in to the head of collections on a daily/weekly/monthly basis.Reporting into the head of collections, this job will support in the effective management and control the Read more […]
Outbound Telesales
Talk to a consultant Talk to William Plom, the specialist consultant managing this position, located in Norwich Contact consultant ttelephone:01603 612301 1 Prince of Wales Road, Norwich,NR1 1BD
Housing Advisor
A housing provider seeks a call centre advisor for their offices in Bournemouth. This is a temporary opportunity for 9 months.The post holder will receive a high volume of inbound calls regarding general enquiries related to Housing; repairs, rent and antisocial behaviours. You are responsible for providing an efficient clerical support service to the Housing Services Centre, responsible for gathering and inputting customer feedback data in line with the Association’s established policies and procedures, ensuring that the Housing Services Centre service levels to its stakeholders are met.This Read more […]