Call Centre Business Analyst
My client has a very exciting opportunity for an experienced Contact Centre Business Analyst to work in a fast paced and fulfilling environment. This East London local authority is renowned for providing excellent quality of work and customer service to all housing residents. Job Purpose: • To provide resource management, performance reporting and business analysis to the Customer Access and Facilities service.• To lead on business process review and implement change to continually improve the customer experience (new and existing processes).• To Project Manage the implementation of Read more […]
Customer Service/Affiliate Executive (Turkish-speaking)
Our client, a leading Online Gaming company based in Central London, are looking to recruit an experienced Affiliate Media Executive to join their ever-expanding team.Based in the heart of London, you will be responsible for liaising with the Marketing team to develop media strategies and campaigns. Carrying out regular research and reviews of media deal opportunities, you will also be responsible for negotiating bespoke commercial deals and acting as the point of contact for affiliate/media questions.A brief list of responsibilities includes:- Following up on social media activities including Read more […]
Telephony Operations Manager ( Collections)
Telephony Operations Manager ( Collections) 12 Months Fixed Term ContractA high profile financial services organisation with offices in West Yorkshire are seeking an experienced Operations Manager to join their mortgage collections and recoveries team. The role will work closely with senior management and will take responsibility for optimising strategic and operational performance. The role will involve: Management of inbound and outbound operational performance and productivity Using daily/weekly forecasts to maximise business productivity Management of multiple dialler campaigns Read more […]
Technical Services Administrator
Customer Service Administrator role in Oxford.£10 per hour.9-5 Monday to Friday for 6 months.One of the leading medical companies in Oxford are looking for a Customer Service candidate to join their team in the second week of April. Your main responsibility will be to provide administrative support to Technical Service Customers, the Sales Teams and the Field Service Engineers. This role will suit a friendly, positive candidate with excellent communication and organisational skills. You will need to be efficient, motivated to exceed and able to use initiative in the workplace.Main Responsibilities: Read more […]
Admin Manager (Part Time)
Our client, a UK wide provider of Social Housing is looking to recruit a manager for their administration team to work on a 24 hour per week contract (9:00-17:00, three times per week).The team cover both those in a call centre environment and those who are responsible for general administrative duties, so extensive experience in one if not both of these environments would be advantageous. You will be expected to undertake administrative duties yourself as well as running the teamThe key duties of the role will be as below; Experience of leading, line – and performance – managing a team, Read more […]
Turkish-speaking Service/Sales Executive
*AMAZING OPPORTUNITIES FOR TURKISH-SPEAKING CANDIDATES*Our client, a leading Online Gaming company based in the City of London, are looking to recruit a number of Turkish-speaking candidates to join their growing team. Working in a fantastic location in modern offices, these are incredible opportunities for the right people!Our company specialise in online gaming/gambling and have a worldwide presence. A major market for them is the Turkish-speaking market – so big in fact, that we at Hays have placed close to 30 permanent candidates with the company within the last 2 years! Due to exponential Read more […]
Telefundraising Team Supervisor
A local charity on the outskirts Reading is looking to recruit a Telefundraising Team Supervisor to work on a full time permanent basis. The role will be managing the Telefundraising team on a daily basis.My client is looking for an experienced candidate with Customer Service who has previous management experience. Your responsibilities in this role would include: • Recruit, train and develop new members of the team as required• Monitoring and Maintaining KPIs• Monitoring performance and quality of calls• Answering enquiries and questions• Conduct telefundraising calls to supporters Read more […]
Administrator/Customer Service
Job role: AdministratorJob Location: WisbechJob Salary: £17,000Hays are working on behalf of an organisation in need of a repairs administrator. The successful candidate will be tasked with the administration duties involved with processing repairs needed. You will need to liaise with the customer to take the full description of the repair down to ascertain what tools and workmen need to take with them. The ideal candidate must have fast and accurate data entry skills, as you will need to document everything on the system. The successful applicant will also need to work closely with customer, Read more […]
Hungarian and Polish Customer Administrator
My client, a producer of internationally recognised brands, voted one of the best companies to work for in 2014 is looking for a customer administrator who speaks both Hungarian, Polish plus English (Hungarian plus Czech and Slovak would be considered) to a professional level for a 6-9 month temporary role in their Camberley site. The main focus of the role will be to increase company revenue through the continued delivery of high customer service to both customer a client bases. Current trading conditions mean that the company is now able to bring the customer service level into the UK to Read more […]
Contact Centre
LiverpoolFixed Term (5 months) £18,832A renowned household name is looking to recruit multiple Contact Centre Agents for their local branch in Liverpool. The business is experiencing a large increase in incoming calls hence the reason for numerous vacancies. As a core member of the business you will be responsible for handling incoming call and processing applications, responding top customer enquiries via telephone, maintain all customer information and report as appropriate on relevant matters. Successful candidate for this post MUST have previous contact centre experience and ideally have Read more […]