Call Centre Advisor Team Leader
Inbound Call Advisor Team LeaderSolihullMon – Fri Shifts – 0800 – 1800Excellent SalaryI am currently recruiting for an Inbound Customer Service Advisor for a large Industrial company based in Solihull. This is an exciting opportunity due to expansion within the team and company.The successful Team Leader will be managing a small team of Call Advisors, coordinating the team’s activities and assisting in defining and setting objectives for the team. You will also have to ensure effective shift cover to cover holidays, sickness etc. Other duties of the job will be taking direct questions Read more […]
Inbound Call Advisor
Inbound Call Advisor SolihullMon – Fri Shifts – 0800 – 1800Excellent SalaryI am currently recruiting for an Inbound Customer Service Advisor for a large Industrial company based in Solihull. This is an exciting opportunity due to expansion within the team and company.Some of the job roles will include being the first port of call for general external enquiries via, phone, email, social media and web. The successful candidate will also have to manage customer calls/ queries and direct them as appropriate. Other duties will be taking general questions and field media enquiries and forwarding Read more […]
Network Operator
Network operator required for my engineering client based in Watford. Due to a surge in new requirements they are looking for a reliable network operator to work in their control room and with their bespoke systems.Prior experience working in a control room, network centre, IT helpdesk or similar would be advantageous but the softer skills of relaying information, excellent communication skills and ability to pick up how to operate various systems will be required.This is a 3-month contract initially with a high chance of extending based in Watford. A car and driving licence is essential and Read more […]
IT First Line Support Analyst (Multiple Positions)
IT First Line Support Analyst (Multiple Positions)20-22k + Flexible BenefitsMilton KeynesPermanent A fantastic opportunity has arisen for First Line Support Analysts to join our flourishing contractual service management team, to manage the services delivered to a high profile customer in Milton KeynesEmploying over 10,000 staff with a worldwide presence our client is a leading independent provider of IT infrastructure services solutions. With revenues over £2.5 billion you will truly be working for a specialist and established company.The role requires you to provide client users with front Read more […]
IT Services Operations Manager
IT Services Operations ManagerBased – Milton KeynesDue to a “brand new” client win for the client, we are seeking a new Operations Manager to be based in Milton Keynes.To ensure and maximise customer satisfaction by working in partnership with the customer to deliver high quality services in a professional and efficient manner. To develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. To support, develop and mentor the first line analysts population in order to drive a high level of productivity Read more […]
IT Services Team Leader (24×7 Shift)
Job SummaryIT Services Team Leader (24×7 Shift)Based – Milton KeynesWe are seeking (x2) New IT Services Team Leaders, to drive and support a hugely important and importantly a “Brand New” Business win for the client.Covering a 24×7 shift, you will be Leading a small team of IT Professionals, to ensure and maximise customer satisfaction by working in partnership with them to deliver high quality services in a professional and efficient manner. To develop the specific function, capability and offering of the Operational Services and take responsibility for all operational aspects of the Read more […]
Customer Service Advisor (Fluent French/German Speaker)
FLUENT FRENCH/GERMAN SPEAKING CUSTOMER SERVICE ADVISORPROVIDE EXCELLENT CUSTOMER SERVICEOur client, a market leading organisation in their field who has an international presence, has a job for a professional French/German speaking (preferably both) Customer Service Advisor to join their thriving team near Cosford. This company has a reputation for high quality products and excellent customer service and is currently expanding their team to reflect their success. The job of the Customer Service Advisor is to provide exceptional customer service to international customers.Your main responsibility Read more […]
IT Service Team Leader (Incident Management)
IT Services Team LeaderBased – Milton KeynesWe are seeking (x2) New IT Services Team Leaders, to drive and support a hugely important and importantly a “Brand New” Business win for the client.You will be leading a small team of IT Professionals, to ensure and maximise customer satisfaction by working in partnership with them to deliver high quality services in a professional and efficient manner. To develop the specific function, capability and offering of the Operational Services and take responsibility for all operational aspects of the service delivered. To support, develop and mentor Read more […]
Helpdesk Advisor
Help Desk Analyst required for an extensive contract role to provide ongoing support in a growing team of Support Analyst’s working for a large organisation. You are required to, first and foremost, be an excellent communicator with a solid track record of excellent customer service skills. In terms of the core responsibilities of this position, you must have extensive experience working as a Service Desk Agent where you have provided technical support over the phone, email and via remote access for both systems and applications. Furthermore, you must be a highly proficient troubleshooter Read more […]
Customer Services Team Manager
Our client, a global Renewable Energy Company based in the City of London, are looking to recruit an Experienced Customer Services Team Manager to lead their service function.Based in fantastic offices close to Bank, the company have a small service team of 4 but are looking to expand ahead of an exciting new summer venture. In order to do so, it is imperative that the right person leads the customer service team and our client are ideally looking for that person as soon as possible.A hands on role, you will be required to initially lead a team of 4 to handle inbound calls and emails, and Read more […]