Site Engineer
We are keen to field applications from job seekers whom have demonstrable background within site maintenance or NOC’s, Switches or Co location sites.Works as part of a team to provide technical, (preventative) maintenance, repairs, installation and customer service support in order to adhere to agreed SLAs with clients and to maximise client satisfaction. Works both internally with ECSC and other departments, and externally directly with customers.Execute maintenance and repair of buildings and equipment in order to minimise downtime- Day-to-day surveillance of buildings and equipment- Reports Read more […]
Chat Operations Manager
Chat Operations ManagerLeisure/Entertainment30-35K a year + BenefitsOur Client is looking to recruit a Chat Operations Manager to join their hugely successful on-line leisure team. They have built a reputation in the market place for being unique and innovative. They are offering the exciting opportunity to join their growing team and to share in their success. You will be able to drive business forward, with experience of delivering operational, monetisation and metrics across the entertainment sector. You will be creative, be a visionary and have the leadership skills to drive Read more […]
Head of Chat Promotions
Head of Chat PromotionsLeisure/Entertainment50-55K a year + BenefitsOur Client is looking to recruit a Head of Chat Promotions to join their hugely successful on-line leisure team. They have built a reputation in the market place for being unique and innovative. They are offering the exciting opportunity to join their growing team and to share in their success. You will be able to drive business forward, with experience of delivering operational, monetisation and metrics across the entertainment sector. You will be creative, be a visionary and have the leadership skills to drive strategic Read more […]
Commerical Telephony Advisor
Our client, based in Teesside, is looking for Commercial Telephony Advisors who will be required to effectively handle customer enquiries through a variety of media channels with the objective of resolving complaints and expressions of dissatisfaction as soon as possible. Conduct customer service supporting activities in both front and back office functionality. You will support the development of ‘best in class’ service, dealing with customers and suppliers offering a full compliment of service and continually improving the customer journey. Participating in achieving overall goals and Read more […]
Commercial Retention Advisor
Our client, based in the Teesside area, is looking for Commercial Retention Advisors to will be required to effectively handle customer enquiries providing brilliant customer services to existing customers who are thinking of leaving through a variety of media channels with the objective of resolving complaints and expressions of dissatisfaction. The ideal candidate will support the development of ‘best in class’ service, dealing with customers and suppliers offering a full compliment of service and continually improving the customer journey. Participating in achieving overall goals Read more […]
Service Delivery Analyst
We are recruiting for Service Delivery Analyst to work for a leading financial contact centre in Doxford Park. The role will involve being responsible for managing the day-to-day operation of outbound dialler ensuring optimisation of operational resource by producing and analysing relevant forecasting, scheduling, real time and resource performance data and initiating actions where variance to assumptions occur.Main duties of the role will include:The role holder will install, configure, troubleshoot and maintain outbound dialling systemsMaximise the output of the telephony operation with Read more […]
Switchboard
A popular financial service company located in Westbourne, Bournemouth are looking for an experienced, career minded person to join their current team on a temporary basis.Seeking an experienced Switchboard operator to join their busy team to cover an absence.Duties:To answer incoming telephone calls and connect them to the appropriate area of the Group, ensuring that service targets are met and a high standard of quality is maintained.To provide a quality service for all customers so that department service level agreements and the business needs are met and exceeded.To contribute towards Read more […]
Operations Controller
Reporting to the Central Operations Manager, to support the delivery and distribution of calls. Produce daily stats and KPI’s as defined by the management team. You need to be able to communicate effectively and have IT knowledge. A professional level of customer service is to be delivered at all times. Occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested.Duties and responsibilities will include managing and maintaining the call distribution system, producing daily call reporting statistics, responding to requests for Read more […]
Graduate Account Manager
Our client is unlike any other technology company you’ve ever known. Their technology is extensively used throughout the world of recruitment, actually and literally on a global scale.Established over 10 years ago and a market leader, our client is a forward thinking company that rewards hard work and has a culture that cannot be matched. As the Graduate Account Manager you will work directly with existing clients to ensure that they are getting the most out of their use of the systems and you have maximised renewal opportunities. The Graduate Account manager will report to the sales director Read more […]
Scheduling Team Leader
Our client is a global property, real estate and facilities management business. They operate across all 5 continents globally delivering professional property services to a range of multi national clients. Due to a major global contract win they are recruiting for a dedicated and professional PPM scheduling team leader based out of their national service centre in Birmingham.You will be responsible for the management, leadership and guidance of a team of maintenance schedulers, ensuring all training need are met, management reporting, managing staff absences, planning rotas, recruitment and Read more […]