Archive for the ‘General’ Category
Cruise Sales Specialist (Full or Part Time)
My client is a very established travel company looking for experienced Cruise Travel Consultants to work within their busy inbound contact centre environment. This is a fantastic opportunity to work for a brilliant company and to earn a fantastic uncapped commission.The successful candidate will have:· High awareness of cruise campaigns, with substantial knowledge of the cruise industry and products and what sells effectively· A passion for cruise and personal cruise experience with a minimum of 1 years recent experience of selling cruise · Demonstrable record of achieving KPI’s, Read more […]
PART TIME Client Services Advisor
PART TIME Client Service Advisor (26 hours)Providing world class service with an empathetic approach to vulnerable customersClient Service Advisor £15,495 (Pro rata)Sutton ColdfieldThursday – 5pm – 11pmFriday – 5pm – 11pmSaturday – 8am – 4.30pmSunday – 5pm – 11pmOur client is the largest provider of funeral services within the UK. This is an award winning organisation who’s approach is one of professionalism to ensure they treat everyone with compassion, respect, openness and care. This is an award winning organisation that ensures it supports its customers to when they are at their most Read more […]
Assistant Contact Centre Manager
Our client are a market leader in their field and due to expanded growth they have created a new role within their growing contact centre for an Assistant Manager. Overseeing a team of around 15 advisers currently and working closely with the contact centre manager, you could be very hands on with making sure that the team achieve their KPI’s. You could be motivating each advisor to hit their individual targets, working with them to develop their sales skills further as well as producing regular reports for the manager. It could be that you are also involved in any recruitment needs as well Read more […]
Customer Care Professional
My client, a global leader in the financial services industry is currently looking for German speaking Customer Care Professionals to join their Merchant Services team. In this role, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from our merchants from the German Austrian markets, making it easy for them to do business with us and by recognising their value to us and solving their issues. As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers Read more […]
Customer Experience Champion
If you a person who genuinely cares about clients, who specialises in improving the process and lines of communication that in turn improve the customer experience and the customer journey then this job is made for you! Based north of Loughborough (LE12) the purpose of this job is to join this thriving company and work in a small and dedicated team that is tasked with driving change. This is a permanent, full time job based north of Loughborough (LE12), paying between £22k and £24k (depending on experience). You must hold a valid driving license with no points in the last 5 years. The purpose Read more […]
German speaking Credit Specialist
Are you fluent in English and German? Great communicator? Then why not advance your career with a global leader in financial services.About the roleAs a key member of our client’s award-winning Brighton team, you’ll know the difference between ordinary and extraordinary service. Whether you’re negotiating and managing the collection of overdue balances, securing the repayment of overdue funds, or helping our customers better understand our products, you’ll focus on providing win-win outcomes by delivering the personal service we’re famous for. About youWe know that great service Read more […]
Customer Service Associate (on the road)
Pharmaceutical Customer Service AssociateCustomer Service AssociateField based (Birmingham and Coventry)£20,000 + £3,000 target related bonus PermanentFull timeAn one off opportunity has arisen for a bright enthusiastic individual to join a global pharmaceutical company as a field based Customer Service Associate.Working as a Customer Services Associate you will be responsible for providing market leading service-based solutions to the national health service customers to enhance patient care. To achieve this you will work within a defined geographical territory in which you will be responsible Read more […]
Support Agent
Our client is a leading international company in the financial sector looking for experienced Customer Service advisors. You will undertake a range of processing and administrative tasks in accordance with company policy and procedures to deliver excellent customer service and achieve centre performance targets. Key Accountabilities: • Working with team colleagues to enable the delivery of consistently high standards of ‘seamless’ customer service and achievement of customer service targets. • Addressing and where appropriate escalating issues and problems to senior agents or the team Read more […]
Team Leaders
Hays Office Support are recruiting a number of Team Leaders to work on a full time permanent basis for a leading manufacturing company based in Hull. Role Title: Team LeaderReports To: Team MangerSalary: £18,000 – £25,000Objective: To support the day to day operation of the team, leading, developing, coaching, and motivating the team to encompass the company values towards achievement of all agreed targets and service levels.To identify any new business opportunities and nurture relationships between internal and external customers.Delivering the highest levels of customer service and processing Read more […]
Telecare Operations Manager
I am delighted to be working with a rapidly expanding health and care company who are looking to add a Telecare Operations Manager to their thriving business.This exciting role is brand new as the company look to expand their Telecare operation. Reporting into the Telecare Operations Director, you will be responsible for up to 30 Telecare Advisers, across 2 locations. You will lead and manage the delivery of a high quality service, working closely with the Operations Director, the service delivery leads and the team leaders to ensure a smooth running operation.Ideally you will have experience Read more […]