Archive for the ‘General’ Category
Banking Administrator
If you are a person who has experience ensuring that correct banking procedures are maintained through effective administration then this job is for you. The purpose of this job, which has arisen due to an internal promotion, is to provide dependable administration for a department within the company that oversees banking operations. This is a permanent job, paying between £16k and £19k (depending on experience) with a start date of August 2014. This job is based in Leicester (LE19).Your duties will include: customer query resolution (by phone and email) and query escalation if necessary, Read more […]
B2B Telesales Co-ordinator
REGIONAL TELESALES CO-ORDINATORLeeds, outskirts of city centre£15,500 per annum + bonusesWorking for this national organisation within their Leeds hub, you will be working closely with the Sales Manager’s and Field Representatives you will be an integral part of the sales team. Main responsibilities of the role:• Dealing with incoming calls; advising business customers on products and matching or providing / sourcing alternatives• Processing your own sales orders and supporting the Telesales Manager with other sales orders.• Prepare quotations using the internal systems, sourcing Read more […]
Client Operations Representative
This is a fantastic job opportunity with one of my clients working in the finance industry, based in central Basingstoke, as a Client Operations Representative. This temporary to permanent opportunity is a brilliant step into a fantastic organisation that is going from strength to strength.This role has come about due to my client taking steps towards enhancing their customers experiences. With the markets improving they have taken steps to ensure they move with it, to do this they require a team to handle; Query handling, troubleshooting of issues, tracking pending queries, monitoring and Read more […]
PT Team Leader
Seeking a PART TIME SHIFT TEAM LEADER: Team Leader for a group of PPI Complaint Handlers is needed for a 6 month contract to work for one the UK’s large retail banks. Purpose of the role is to drive and deliver an exceptional complaint resolution performance, through powerful leadership and coaching with passionate customer service and the performance development of the team. You will also be driving the quality of complaint cases within your team, ensuring that they adhere to standards set by Customer Relations and the Financial Service Authority. Monday to Friday working 17:30 – 22:30 paying Read more […]
Customer service agent
Permanent customer service jobs based in Trafford Park for leading financial services company.The company are looking for ambitious, personable individuals who are money driven and looking for a company where they can start or continue their career.Salary is dependant on experience and all roles have achievable bonus and target incentives to increase your earning potential.You must be flexible to work shift patterns from Monday to Saturday between 8am and 8pm.Variety of telephony based roles available depending on experience for customer orientated individuals who can provide excellent service Read more […]
B2B Telesales & Retentions Executive
B2B Telesales ExecutiveNorth Leeds£15,000 – £16,000 basic + bonuses + excellent benefits package!OTE £27,000!!!An exciting opportunity has arisen for an established B2B Telesales Executive to join this successful market leading organisation ranked as one of Britains’ Top Employers in a new and exciting permanent opportunity within their large contact centre in North Leeds.The Role:The Telesales Executive will report directly into B2B Sales Team Leader and will be responsible for managing their own workload within a B2B sales environment. Working within a small yet close knit team you Read more […]
Engagement Officer
My client, a national organisation specialising in work-based training, corporate training, and apprenticeships – are looking for an Engagement Officer to join their Sales team in Nottingham City Centre.The purpose of the role is to increase the placement of candidates within apprenticeships, build relationships with employers, promoting the services offered through effective sales techniques and assist the company to grow.ResponsibilitiesGenerate new business and maximise potential opportunities through effective sales techniques and client relationship building.To achieve, as a minimum, Read more […]
Customer Insight Manager
I am recruiting for a Customer Insight Manager for leading contact centre in Sunderland. The role will involving leading all elements of the Customer Insight framework including the introduction of voice of customer and speech analytic assessments and root cause analysis to uplift business performance across all operational areas and teams. The successful candidate will design and implement a customer insight framework of the customers experience.The ideal candidate for this roles to have:Experience of working with stakeholders, able to influence and impact stakeholders and senior managementExperience Read more […]
PM Shift Complaint Handler
Title: Complaints HandlerHours: 37 per weekDays: Monday – FridayEvening; 3pm – 10.30pm£11 ph Start date: Various please call Consultant for detailsA popular bank located in the Poole, Dorset area are recruiting for staff relation to PPI to support a national project. This organisation is located near the train and bus station and offer car parking – so ideal for commuters.The Complaint Handler will deal with complaints resulting from the mis-selling of PPI, taking into account any risks to the Bank’s reputation and ensuring that these are handled in accordance with the Financial Services Read more […]
Mortgage Agent
Senior AgentThis job role requires the undertaking of a range of complex conversations and complaints with external customers, third parties and internal customers in order to maximise customer service and deliver an excellent customer experience – acting as a subject matter expert. The candidates will report to their Team Leader, however will be relied upon to work individually on their cases. Candidates will be required to:· Deal with customer complaints end to end across the product family.· Hold extensive knowledge in order to provide accurate and current advice and appropriate support Read more […]