Membership Customer Service Advisor
Purpose of RoleTo deal with individual member enquiries covering all aspects of the membership scheme in an effective manner to the satisfaction of the customer and in line with all procedures and standards.Key Outcomes· Resolve customer enquiries, ensuring at all times that advice provided is consistent with all relevant procedures, standards, behaviours and performance targets in order to maximise customer satisfaction levels.· Use system prompts to discuss opportunities for members to improve their points earning potential and to support the business to achieve member cross-trading targets.· Read more […]
Performance Improvement Officer
My client is a Runcorn based Housing Trust who is looking to recruit an experienced analyst to support their customer service function on a temporary basis until the end of December, however the successful candidate will be able to apply for the permanent job in the new year.The role be reporting into the Customer Service Manager and will involve reporting and analysing data around peaks and troughs, trends etc from the 15 strong customer service team. As well as providing reports, you will be expected to make recommendations to improve productivity and performance.This role would suit an Read more […]
PA/Secretarial Support
PA/SECRETARIAL SUPPORTLONG-TERM TEMPORARY ASSIGNMENTBased in DarlingtonSalary Equivalent: £15’000 – £16’000An exciting opportunity working for a highly prestigious organisation that has reported future growth and business potentials. The role will be supporting three directors including diary management, travel bookings (international), accommodation, preparing presentations, managing a busy email server and responding to non-urgent.The role will be demanding and requires as individual with over three years previous PA/Secretarial experience.The ideal skills set will be the ability to Read more […]
Sales Adviser
Hays Office SupportCustomer Sales/Service Adviser (Initially 9 months with a view to 12)£18,000 per annumHays Office support are currently recruiting for an exciting organisation within the Crawley area. Our client are a global organisation who are in need of a strong customer service adviser who has experience within sales.Job Duties include:*Processing customer orders*Providing quotes*Ensuring each client receives a high standard of customer service*Allocating stock through internal system and liaising with the warehouse*Liaising with credit control to manage client accounts*Resolving customer Read more […]
Native or Fluent French Speaker Needed!
My client, a market leader in their field and based in Reading are looking for a French Speaking (Fluent or Native French) New Business Associate to join their team as soon as possible. The New Business Associate works within the international Telemarketing team and is responsible for qualifying new business opportunities through marketing campaigns, cold calling and other proactive targeting methods. This is an excellent opportunity to work in a challenging, yet exciting role where excellent training and development plans will be provided to ensure you grow into a competent sales professional Read more […]
Customer Support Agent
Customer Support AgentVirgin Media deliver telecommunications solutions to customers, offering outstanding value, a range of brilliant products and excellent customer service. The quality of their people is absolutely key to this. They are currently recruiting Customer Support Agents to join the existing team in WythenshawI’m currently looking for Customer Support Agents to join my client’s fast-growing Operations team. In this role, you’ll focus on taking inbound calls and liaising with installation and fault technicians in the field. At the same time, you’ll be expected to transfer Read more […]
Fluent German Speaking Customer Service Advisor
Our client is a market leading organisation with an international reputation for quality products and excellent customer service. Due to an expanding team our client requires a customer service advisor who speaks German fluently.Your main responsibilities will be advising customers from Germany regarding our clients products and dealing with their queries efficiently and professionally.We are considering candidates from all backgrounds and this may be your first job in the commercial world, alternatively, you may have experience in a similar role and be looking for a new challenge.Customer Read more […]
Telephonist
Talk to a consultant Talk to Ben Fitzgerald, the specialist consultant managing this position, located in Taunton Contact consultant ttelephone:01823277161 ffax:01823 322487 Bridgwater House, 5 Corporation Street,, Taunton, Somerset, United Kingdom, TA1 4AJ Read more […]
Contact Centre Training Manager
Contact Centre Training Manager, Leeds, West YorkshireCirca £45,000 – £50,000 per annum + benefits.My Client, is looking to recruit a dynamic, focussed and established “hands on” Contact Centre Training Manager for their centre in Leeds. With a proven contact centre training management background you will be required to create and write training manuals for a business with circa 600 contact centre employees and liaise with internal Training Delivery individuals to ensure the smooth delivery and running of the training department.This role demands high energy levels, a positive outlook Read more […]
Operations Project Manager
Contact Centre Operations / Project Manager, Leeds, West YorkshireCirca £60,000 – £70,000 per annum + benefits and bonus.My Client, is looking to recruit a dynamic, focussed and established “hands on” Operations / Project Manager for their contact centre in Leeds. With a proven contact centre Operations Project Management background you will be required to manage this site with some travel required to London on occasion.This role demands high energy levels, a positive outlook and the ability to enthuse colleagues and business partners. You will also demonstrate a willingness to “get Read more […]