Customer Access Manager
Working for an established organisation, requiring an experienced Customer Access Manager. To be responsible for progressing the delivery of a single customer access service for both internal and external customers and to contribute towards the development of a Customer Access Strategy for the organisation.Your key responsibilities will be to:· To establish an implementation plan for the development of ML Contact Centre Services. · To lead on the implementation of a Closed Circuit Television (CCTV) service within the Contact Centre, identifying the necessary resources, skills and structure Read more […]
Patient Services Manager / Business Manager
A fantastic new opportunity has arisen for an innovative organisation based on the outskirts of Cambridge. This role has been created due to the unrivalled growth and development within the organisation and the consequential opportunity for a dynamic and forward thinking people manager to lead the team to the next stage.The main purpose of this role is to ensure patient and customer focus is central to the commercial success of the Business by: Successfully managing the day to day activities of Patient Services, implementingoperational changes to support the growth of the Company, promote Read more […]
Customer Service / Sales Adviser
Sales Customer Service Advisors Sales and customer service advisers needed in Bournemouth and Poole, Dorset. The role requires you to be taking inbound or outbound calls and speaking to new and existing customers regarding their individual insurance needs. The jobs available include sales, customer services, retention and complaints advisers. These jobs encompass both sales and customer service skills whichever area of the business you are working in. You should be target driven and have a track record of hitting targets, whether in a professional capacity or within an educational environment. Read more […]
Call Centre Advisor
My client is an innovative communication services organisation providing customers across Liverpool exceptional customer experience.I’m currently looking for Call Centre Advisor to join my client’s fast-growing team. In this new role, you’ll focus on delivering support to customers across the county. At the same time, you’ll be expected to work in partnership with colleagues across the business and deliver exceptional customer service. This role offers the chance to work with an industry-leader.I’m looking for someone with a background in customer services and experience of dealing Read more […]
Call Centre Planner
CALL CENTRE RESOURCE PLANNER£24,000 with excellent benefitsA large and every exciting organisation with an excellent reputation all over the UK. This organisation has been nationally recognised several times for the outstanding service they provide and have recently received an award for being one of the top 25 employers in the UK.Our Customer Service centre consists of 40 Advisors and we are seeking a Planner to Oversee scheduling and rota delivery, monitoring overall efficiency and suggesting improvements, monitoring holidays and service level agreements. We are looking for someone who Read more […]
Specialist Advisor (Post Sales)
Our client based in Leeds has a Telesales Specialist Advisor (Post Sales) £21,351 – £23,422 + attractive benefits As a Post Sales Consultant, you will welcome new customers once the sale has been agreed by the Telesales Business Consultant, confirm the details of their new contract, and be the main point of contact throughout the transfer of their power or gas supply onto our systems. Fantastic customer service is at the heart of everything they do so you’ll play a key role in building relationships by forging a strong rapport with new customers, collaborating with other departments to Read more […]
HR Call Centre Operative
My client provides IT communication services to customers across the UK and Europe. Based in Bletchley they’re committed to delivering an exceptional customer experience.I’m currently looking for HR Call Operatives to join my client’s fast-growing team. In this new role, you’ll focus on delivering HR support to company employees. At the same time, you’ll be expected to work in partnership with colleagues across the business and deliver exceptional customer service. This role offers the chance to work with an industry-leader.I’m looking for someone with a background in HR services Read more […]
Member Services Team Leader
Member Service’s Team Leader Salary : £19K – £23KHarpendenWorking within the Financial Sector, to lead and develop a team of 4 people to deliver excellent customer service.A key role for the organisation requiring someone to enable a vision to be delivered they need powerful, effective team leadership and communication. The Team Leader will work as a member of the team reporting directly in the operations manager. Responsible for managing all back office operations and dealing with all on-line payments and day to day enquiriesEssential ExperienceMust have previous Management experience Read more […]
Service Desk 2nd Line Support Analyst
Service Desk 2nd Line Support AnalystMilton Keynes£9 Per hour basic A leading provider of IT communication services, our client is currently looking for a Service Desk 2nd Line Support Analyst to join their expanding team at their prestigious offices in Milton KeynesYou will be providing a variety of users with telephone helpdesk support dealing with a range of technical tasks for example resetting passwords using Active Directory or trouble shooting Microsoft software issues including Outlook. You will try to resolve queries at first contact, ensuring all calls are logged and tracked on Read more […]
Account Protection Specialist
My client, a leading Financial Services organisation currently have openings for German speaking Account Protection Specialists to work in their Global Fraud Protection Services Department. As a German speaking Account Protection Specialist, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the card member.Duties may include, but are not limited to the following:- Handle outbound Read more […]